People Operations & Experience Specialist

What you’ll be responsible for

• Own and coordinate onboarding and offboarding processes end to end
• Maintain employee data and workflows in our HRIS
• Manage employee documentation and keep records accurate and up to date
• Coordinate leaves, employee requests and recurring People processes
• Support probation-related administration and follow-ups
• Coordinate onboarding requirements with relevant internal teams
• Respond to employee-related queries and ensure timely support
• Document, standardize and continuously improve People processes
• Identify opportunities to automate repetitive operational work
• Coordinate the company health insurance program
• Coordinate internal and external trainings, workshops and internal events (workshops and wellbeing/sports initiatives)
• Maintain accurate employee information required for merchandise and gifting
• Support internal communications and provide relevant People updates to Marketing

What we’re looking for

• 2+ years of experience in People Operations, HR Operations, HR Administration, Employee Experience or a similar role
• Strong organizational skills and ability to manage several recurring processes at the same time
• Excellent attention to details, especially when working with employee data
• Strong communication and coordination skills
• A service-oriented mindset and genuine interest in creating good employee experience
• Confidence working with HR systems, spreadsheets and digital tools
• Ability to communicate effectively with employees, managers and external providers
• Comfortable taking ownership rather than waiting for detailed instructions
• Interest in process improvement, automation and making operational work more efficient
• Good written and spoken English
• Office-based role — a minimum of 3+ days per week in the office, with additional in-office time as workload and tasks require

Nice to have

• Experience with Zoho People
• Experience managing employee benefits or insurance programs
• Experience coordinating learning programs or external training providers
• Experience organizing internal company events
• Experience creating workflows or simple HR automations

What success looks like

• Core People Operations processes run consistently and on time
• Employee data and HR systems remain accurate and reliable
• Employees receive timely and clear support
• Benefits and learning programs are well organized and easy to use
• Internal initiatives are delivered smoothly
• Fewer processes depend on manual reminders and repetitive administration
• More People processes are documented, standardized and automated
• The wider People team has more capacity to focus on partnering with managers, performance, engagement and strategic People initiatives